Frequently Asked Questions
Can I manage my own account?
YES, you have full control over your account. When you sign up, you'll create an online account with your email address and a password. To log into your account, click the log-in icon in the top right corner of our website. Here you can make changes to your mailing address, adjust how many stickers you order, update credit card info, cancel or pause your subscription, etc.
Will my subscription auto-renew?
YES, all subscriptions, whether monthly, bi-annual, or annual, automatically renew at the end of their term. If you do not want it to renew at the end of it's term, then you will need to go into your account and cancel it before it renews again. By doing so, you will still get all the monthly letters you paid for, only your subscription will not renew again.
(Please see our refund policy below.)
Can I Get a Refund for my 6-month or Annual Subscription?
We do not offer refunds on any of our subscriptions. If you cancel your 6-month or annual subscription, you will still receive the monthly letters you paid for, only it won't renew at the end of its term. Thank you for your understanding of this policy.
Can I pause or cancel my subscription?
Yes, you can! Simply log-in to your account where you can manage your subscription. Once inside your account, click on manage, then on subscription settings. There, you will have the option to skip for a specified number of months, or you can cancel.
Remember, if you cancel your 6-month or annual plan after it has already started, this only prevents the subscription from renewing at the end of its term, and you will not be billed again. But, you will still continue to receive the remaining letters you paid for, and you will not be refunded.
When are Funletters emailed out?
Funletters are emailed to everyone after all the letters have been mailed out after the 15th of each month. Currently we have been emailing them anywhere between the 19th and the 25th. Some subscribers will receive their letters first and others will receive their emailed Funletter first...it all depends on where you live and how fast the post office gets your letter to you.
What if I don't receive my FunLetter?
If you have not received your Funletter, it could be that you canceled your subscription. When you first subscribe to our letters, you are automatically enrolled in our Funletter emails. When you cancel your subscription, the system automatically removes you from our FunLetter email list. If you have remaining letters left and would still like to receive our FunLetters, then please contact us through our contact form and let us know so that we can reactivate it for you.
When will my letter mail each month?
All letters are mailed after the 15th of every month. If you subscribe before the 15th, your letter will not mail until after the 15th. If you subscribe after the 15th, for example the 29th, your letter will ship immediately, and the following month's letter will ship after the 15th.
What happens if I don't receive my letter?
Our letters are sent all over the world via USPS. We cannot guarantee a delivery date and unfortunately, sometimes letters do get lost in transport. Please allow up to 14 days from your mailing date (US residents) to receive your letter (21 days for international). If it hasn't arrived by then, just drop us a note via our CONTACT FORM, and we'll be more than happy to send you another one.
What age group are the letters designed for?
The sweet spot for our letters is approximately ages 4-9. We've had some 4 year olds that weren't quite ready, and we've had some 9 year olds that felt they were too old. On the other hand, we've had some 3 year olds that do really well with them, and some 9 year olds and older that still enjoy them...SO, your child, your call! We recommend signing up for a month, then if you don't feel it's right for your child, you can cancel at anytime.
Should I order one for each child?
We recommend one subscription per family. We do offer extra stickers for siblings, so you can receive one letter to read as a family, then each child can have their own sticker.
Do you mail letters internationally?
Absolutely! We mail our letters all over the world!